At NilusAura. Shop, we value customer satisfaction and strive to provide a smooth shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order. --- 1. Order Cancellation Orders can be cancelled within 12 hours of placing the order by contacting us via WhatsApp or email. Once the order has been shipped, it cannot be cancelled. --- 2. Returns & Exchanges We accept returns/exchanges only in the following cases: You received a damaged or defective product You received the wrong item The product is significantly different from what was shown To be eligible for a return/exchange: The item must be unused, unworn, and in original packaging. Return requests must be raised within 2 days of delivery. --- 3. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days through the original payment method. Shipping charges are non-refundable. --- 4. Non-Returnable/Non-Refundable Items Jewelry, personal accessories, or customized products (for hygiene & personalization reasons) are not eligible for return/refund, unless defective or damaged. Items bought during sale or clearance are final and cannot be returned. --- 5. Contact Us For cancellation, returns, or refund queries, please contact us: ???? Email: [nilusjewels@gmail.com] ???? WhatsApp: [+919746038980] ???? Nilu’s Lifestyle Store